Support

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01.

What is a LifeTrack?

Each LifeTrack is a reminder that supports whatever you need to achieve. It is a musical trigger that appears as a notification on your phone. You can set the day(s) and times, choose a song and select an image. Making an individual LifeTrack is called a Composition. You can make your own Composition from scratch or adapt one of our templates to suit your own needs.

LifeTracks help you organise your day, remind you of important tasks, help you complete necessary behaviours. We hope  it will help people living with ADHD, with depression, or other neuro-diverse conditions. Simply put - it helps you get stuff done! 

02.

How do I set up a new LifeTrack?

You can set up a new LifeTrack by tapping on the plus (+) menu option. The ‘Create a LifeTrack’ menu screen opens. On this screen you can create your own LifeTrack or select from an existing LifeTrack template (see Template FAQ). 

  1. Click on the blue + icon. Tap in the text box to give your new LifeTrack a name. This title can be anything you want and describes the prompt that will appear in your LifeTrack timeline, and on your notification. Click ‘Continue’. 

  2. The next screen allows you to set up a schedule for your LifeTrack. Today’s day will be automatically selected, and you can select as many days as you wish by tapping to select them. Next, add a time by tapping ‘Add time’. You may elect as many times as you wish. Finally select how much you wish the LifeTracks to repeat. It may be a one-off, repeat forever, or run for a set period. When you have made your selection the continue option will appear. 

  3. You can select an image for your LifeTrack which will appear in your timeline to help remind you of your schedule. You may select an image you have on your device, take a photo, or get an image from Unsplash (online photo library). The ‘Choose a photo for me’ option selects an image from Unsplash based on your LifeTrack name. 

  4. The final stage is to choose a song to help you recall the LifeTrack. You can either choose one from the catalogue of 2,080 songs using the search function, or though the catalogue of decades and years. Or you can ask the catalogue to ‘Surprise me’. This option will select a song at random from when you were between 6 and 15 years old. These songs tend to have an enhanced access to our memories.

  5. ‘Add to timeline’ will place the LifeTrack in your timeline screen at the correct time, and frequency, with 30s song notifications set up to coincide with the time(s) you selected.  

03.

How do I use, or adapt, a LifeTrack template?

You can create a new LifeTrack from a template by tapping on the plus (+) menu option. The ‘Create a LifeTrack’ menu screen opens. On this screen you can create your own LifeTrack or select from an existing template from the list. 

The LifeTracks templates exist for some common wellbeing needs; ‘Take medicine’, Drink water’, Eat fruit’, Be active’, ‘Go for a walk,’ Eat Breakfast’, ‘Eat Lunch’, ‘Eat Dinner’ and Go to Bed’.

  1. Tap on a template tile. The screen appears where you can give your LifeTrack a name. This is already done when you choose a template, but you may edit if you wish. Tap Continue.

  2. The scheduling screen is already set up with the times for your LifeTrack, and for everyday Monday to Sunday. You can deselect the days you don’t want the LifeTrack to be active on this screen and deselect or add times. You can also set the LifeTracks to repeat or not and set an end date if you wish. Now ‘Continue’.

  3. There is already an image chosen for your LifeTrack, but you may change this for one of your own, or ask the app to select another for you. Continue.

  4. The app will automatically choose a song for you (from when you were 6-15 years old). You may change this if you wish, or simply tap ‘Continue’.

  5. Tapping ‘Add to timeline’ will place the LifeTrack in your timeline screen at the correct time, and frequency, with 30s song notifications set up to coincide with the time(s) set by the template, or you selected by editing them.  

04.

Why does the app ask what year I was born?

The app asks for your year of birth so that we can select songs for you from when you were between 6 and 15 years old. The reason we do this is because research shows that between these ages we develop a strong association with the songs around us, and these songs are more often held deep in our memories. We use this strong association you have to these songs to help your LifeTracks cut through the ‘noise’ of the day and attract your attention, thus helping you complete the activities you wish.

05.

Why does the app ask what year I was born?

The app asks for your year of birth so that we can select songs for you from when you were between 6 and 15 years old. The reason we do this is because research shows that between these ages we develop a strong association with the songs around us, and these songs are more often held deep in our memories. We use this strong association you have to these songs to help your LifeTracks cut through the ‘noise’ of the day and attract your attention, thus helping you complete the activities you wish.

06.

How does ‘Surprise me’ work in the song selection when creating a LifeTrack?

When you set up the LifeTracks app we ask you for your year of birth. We do this so that when you select the ‘Surprise me’ option in the song selection screen, the app can randomly select a song from between the years you were aged 6 and 15. 

PS. If you don’t like the surprise song, you can keep tapping the ‘Surprise me’ option until you do!

07.

How does the image selection work?

The image selection screen in the LifeTrack set-up menu gives you three options:

  1. You can use one of your own images, either from your device’s library, or by taking a new photograph. The app will import this and use it as your LifeTrack image.

  2. You can click through to the Unsplash image library and use their search function to select an image. When selected the app will import it and make it your LifeTrack image.

  3. You can ask the app to choose an image for you. This will select an image from the Unsplash library based on the name you have chosen for your LifeTrack. 

08.

My notifications aren’t working. What should I do?

Apple/iOS

Android

09.

How does Tracking work, what is it measuring?

Tracking in LifeTracks is a simple way to see how you are progressing against your goals. The Tracking isn’t shared with anyone, it is just for you. Tracking is calculated based on you selecting the ‘Complete’ option on each LifeTrack tile in your timeline. 

 

The first Tracking tile shows you how many consecutive days you have been completing your LifeTracks. If you miss a day this reverts to 0. 

The second Tracking tile shows the current weeks progress; how many LifeTracks completed against the total for the week you are in Mon-Sun. 

The third Tracking tile is your success over the previous weeks (this will take a few weeks to give you a pattern).

The fourth, fifth, etc. Tracking tiles are individual LifeTracks progress. You can select to track a LifeTrack by tapping on it and selecting ‘Track’.

10.

How do I find what songs are in the LifeTracks app?

You can review the collection of 2,080 songs in LifeTracks from within the ‘Create your own LifeTrack’ menu. When you reach the song selection screen, select choose a song and you will see the decades 60s – 10s. tapping on a decade shows you each year, and by tapping on this you can see the top 40 songs from that year. 

Alternatively, you can visit Song page and view the song list there. 

11.

Does the app play the full song?

The app plays the full song when listen to within the app. When you set up a LifeTrack it automatically sets up the associated notification. When the notification is actioned, it plays a 30s version of the song.

12.

What happens when I ‘Skip’ a song in the LifeTracks timeline?

When you select ‘Skip’ from a LifeTracks menu it keeps the LifeTrack in your timeline, but doesn’t trigger the associated notification, or record the LifeTrack in Tracking. 

13.

What happens when I ‘Complete’ a song in the LifeTracks timeline?

When you select ‘Complete’ from a LifeTracks menu the app records that you have successfully carried out the associated activity and records this in your Tracking screen.

14.

What are the blue buttons with a bell and a speaker for on the LifeTracks screen?

At the top of the LifeTracks screen you will see two icons – a bell and a speaker. The bell icon allows you to switch notifications on or off. The speaker icon allows you to keep the notifications but silence them. The selections made work across all your LifeTrack notifications.